ORDER

When can I expect my order?
An expected delivery time is indicated for each product. We will have at least one copy of the product in our warehouse. If we do not have enough stock to ship your order the same day, we will contact you as soon as possible. If you order multiple products, your order will be dispatched as soon as it is complete. If you choose bank transfer as payment method, this may cause a delay. We therefore advise you to use iDeal to process your order quickly.

How can I pay?
We offer the following payment methods:

I have seen the product cheaper elsewhere
Tape-Deal.com has competitive internet prices. Should you wish to order a product that is cheaper elsewhere, please let us know. Depending on the size of your order, we can often offer the product for the same price!

SHIPPING & DELIVERY

What is the delivery time of my order?
Orders placed on working days before 5pm will be dispatched the same day, if in stock. Usually the order is delivered to you by parcel post (PostNL or DHL) on the first following day.

What are the shipping costs?

Rush Deliveries & Next Day GLS on request, Guaranteed next morning/day delivery. (not on Sundays)

Can I track my order?
Once we have packed your order and it has been received by PostNL or DHL, you will receive a tracking code by email so you can track your package online.

Can I collect my order?
You can collect your order from our warehouse on Klarinetweg in Middelburg. You can indicate this during the ordering process. You will receive an e-mail when the order is ready for you. Always check with us if someone is present.

Shop with confidence online at Tape-Deal.com

PostNL has been delivering parcels on behalf of the Tape-Deal.com webshop since 2018.
Click here for "Known to PostNL"

RETURNS & WARRANTY

Can I cancel my order?
Have you placed an order and want to cancel it before it is shipped? Please contact us as soon as possible. You can find the details on the contact page.

Can I return my product?
If the product you ordered is not to your satisfaction, you can return it within 14 days without giving reasons. You can find more information on the Returns page.

Do I have warranty on your products?
Some of our items come with a guarantee. Check the product page to see what kind of warranty applies to the product. If you wish to return a product under warranty, please contact us first. You can find the details on the contact page.

PRIVACY & SECURITY

How do you handle my personal data?
Our webshop is SSL-enabled, so all communication is secure. On the page"Privacy Policy" you can find all information on how we handle your personal data and the use of cookies.

COMPLAINTS & DISPUTES

How can I make my complaint?
If you are not satisfied with our service or products, we recommend that you first make the complaint known to us so that we can resolve it quickly. Our contact details can be found on the contact page.
If this does not lead to a satisfactory solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur (www.webwinkelkeur.nl).
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr.